Your best salesperson
answers on WhatsApp,
awake at 2am.
Every reply grounded in your live Shopify catalogue, and handed to a person the moment it matters.
- 11:47 PMIs this available in black?
- 12:04 AMWhat are the delivery charges?
- 12:58 AMDo you take cash on delivery?
- 1:12 AMWhere has my order got to?
- 2:26 AMCan you send me the size chart?
- 3:41 AMDo you ship internationally?
- 5:09 AMPayment done, screenshot attached
- 6:30 AMWill it arrive before Friday?
Everything the conversation needs, in one place
Not a chatbot bolted onto a website. A working inbox for the channel your customers already use, connected to the store you already run.
One shared inbox
Every conversation on your own WhatsApp Business number, in one place, with a full history, instead of a phone handed between whoever is on shift.
Answers from your real catalogue
Stock, price, sizing and delivery come from your live Shopify data. Nothing invented, nothing quoted from a spreadsheet that went stale last month.
Orders inside the chat
Place an order, check where one is, or start a return in the conversation the customer opened. No copying details into another tab.
Payment screenshots, read for you
Bank and wallet receipts are matched against open orders by amount and reference, so you confirm a payment instead of squinting at one at midnight.
A human, one click away
Take over any conversation instantly. The assistant stops talking and stays stopped until you hand it back, so you are never fighting it for the thread.
What it actually costs
Every reply is costed to the conversation that caused it, so you can see what the automation spends against what it brought in.
Most orders are lost to silence, not to price
A customer asks at midnight. Somebody has to answer.
If nobody replies until morning, they have already bought it somewhere else. Banowi answers immediately, from your real inventory, and escalates anything it should not decide alone.
While the shop was closed
11 PM to 7 AM
11:47 PM
Is this available in black?
Answered in 4s
1:12 AM
What are the delivery charges?
Answered in 3s
6:30 AM
Just paid, sending the screenshot now
Matched to #1042
Three customers who would otherwise have waited until morning, or bought somewhere else.
The payment screenshot problem, handled
Bank transfer receipts arrive as photos at all hours, and matching them to orders by hand is where evenings go.
receipt.jpg
From the customer, 9:43 PM
Read from the screenshot
- Amount
- $134.99
- Reference
- TX8842190
- Sent at
- 9:43 PM
- Method
- Bank transfer
Matched to order #1042
Amount and timing agree. It waits on one click from you, and anything less certain goes to a person instead of being assumed.
Three connections, then you are live
- 01
Connect WhatsApp
Through Meta’s Embedded Signup. Your account, your number, your messages. Banowi is authorised to act on them, and that ends the moment you disconnect.
- 02
Connect Shopify
Products, inventory, orders and customers sync in, so every answer is grounded in what is on the shelf today rather than what was there last week.
- 03
Start answering
The assistant takes the repetitive questions. Your team takes the ones that need a person. Nobody stays up until 2am to answer “is this in stock”.
We hold your customers’ conversations. We take that seriously.
Banowi is a Tech Provider on the WhatsApp Business Platform. Each merchant grants access to their own WhatsApp Business Account through Meta’s Embedded Signup, and that grant is the entire extent of what we can reach. Disconnect any time.
Full detail in our privacy policy.
Your account stays yours
We access only the WhatsApp Business Account you explicitly select during Embedded Signup, and that access ends the moment you disconnect.
Encrypted and isolated
Access tokens are encrypted at rest with AES-256-GCM. Every query is scoped to a single merchant, so no merchant can see another’s data.
Never our number
Messages always send from your business number. We do not message your customers on our own behalf, and we never sell or advertise against their data.
Questions we get asked
Something we missed? Write to hello@banowi.com and a person will answer.
Do I need my own WhatsApp Business Account?
Yes, and that is the point. You connect your own account and your own number through Meta’s Embedded Signup, so the number your customers already know stays the number they message. Banowi never sends from a number we own.
What happens when the assistant does not know something?
It says so and hands the conversation to a person rather than guessing. Anyone on your team can take over at any moment from the inbox, and the assistant stays quiet until it is handed back.
What languages does it answer in?
Whichever one the customer wrote in. Every incoming message is classified for language and script first, and the reply comes back in that same language and script, including the romanised typing people actually use rather than the textbook form.
How does payment verification work?
When a customer sends a screenshot of a bank or wallet transfer, it is read and matched against your open orders by amount, reference and timing. A confident match is flagged for one-click confirmation; anything uncertain goes to a person instead of being assumed.
Can it place orders in my Shopify store?
Yes. Products, stock, prices and orders sync from your store, so the assistant answers from what you actually have today, and it can create an order inside the same conversation.
Who can see my conversations?
Only your workspace. Every query is scoped to a single merchant, access tokens are encrypted at rest, and disconnecting removes our access to your WhatsApp Business Account immediately.
- 24/7
- Answering on your number, weekends and holidays included
- 0
- Invented answers. Every reply is grounded in your live store
- 1
- Click to take any conversation over from the assistant
- Any
- Language your customer writes in, replied to in that same language
Stop losing orders to silence
Connect your WhatsApp Business Account and your Shopify store, and let customers get an answer while they still want to buy.